Beacon Support

Beacon Support

Use Beacon Support to report bugs, request help, ask product questions, document access problems, and preserve a searchable support history.

Before submitting

1. Confirm the affected workspace, campaign, and page URL.
2. Record the exact steps, expected result, and actual result.
3. Describe who is affected and what work is blocked.
4. Link screenshots, logs, or contracts through Document Hub when appropriate.

Severity

• Normal: question or non-blocking issue.
• High: important workflow impaired.
• Urgent: core work blocked for multiple users.
• Critical: outage, data-loss risk, or security concern.

Security

Never paste passwords, API secrets, private keys, MFA codes, medical records, or other restricted data into a support case. Reference the secure record instead.